Return Policy

 

Return Policy

We offer a money back guarantee on all Cosmetics so if you are not 100% satisfied with our products then you need to contact us within 30 days of your purchase and we will fully refund your money. If you receive an item that is damaged during shipping then we will replace that item free of charge. As for our supplements Our policy is valid for a period of 30 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you an exchange.

Canceling or exchanging an order

If you wish to cancel an order, or change it to something else, it must be completed before item(s) are shipped. The following criteria must be met to qualify for an exchange:

Product is defective

Product must be in original packaging

Product must be unused

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are completely exempt from being returned.

You can contact us at orders@royaliciousllc.com

 

Wrong Address and "Return to sender"

We are not responsible for wrong address inputs, we auto generate and send our merchandise to the address the customer inputs into checkout. If you input the wrong address during checkout, or need it to be changed, please reach out to us so we can change it before we ship it. If the items are already shipped, but still in transit, please reach out to USPS and us to see what our options are. We are not responsible for shipping costs lost if the package is returned to sender.


Damages and issues

Proof of purchase To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange.
Please inspect your order upon receiving and contact us within 30 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Sale and clearance items:

Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.

In order to return an order, you must contact us first. Returns can be mailed to: 2208 Indianapolis Rd, Crawfordsville, IN. 47933. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contacting us: If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to (orders@royaliciousllc.com).

This document was last updated on(09/25/2021).